We are committed to making your shopping experience a pleasant one, from shopping to delivery. We want you to be completely satisfied with your purchase because our customers are like family! If you have any questions regarding our shipping and return policies, please feel free to contact us.
We offer free shipping on any order and give you the option to upgrade for quicker delivery if needed.
INSURED AND SECURE PACKAGING
We want to make sure your package arrives to you on time, but also give you the peace of mind if an unfortunate event were to happen during transit. All of our packages are insured as well as discreetly packed to not give away what’s inside.
For the package’s safety, we do require a signature upon delivery. If the package is a surprise, we can arrange to have the package held at a FedEx or USPS location for pickup.
IN STORE PICKUP OPTION
We also offer the option of in store pickup at our Los Altos or San Francisco stores. Just let us know your preferred store!
We hope you love your purchase, but we understand that plans change. Items may be returned or exchanged within 15 days of their ship date. They must be returned in new, unworn condition for a full refund. Returns are not valid on custom or special orders. Email us at info@diamondslosaltos for return instructions.